All Questions
Account
Deposits & Withdrawals
Games
Bonuses
Security
Creating a tkgm account takes under two minutes. Go to
tkgm.io/register, enter your mobile number, choose a password, and confirm your registration via the OTP sent to your phone. That is it — your account is active immediately. No lengthy ID verification is required before you can start playing. You can deposit and play right away after registration.
On the
login page, tap "Forgot Password" below the login form. Enter the mobile number linked to your account and you will receive an OTP. Enter the OTP, set a new password, and you are back in. The whole process takes about 60 seconds. If you do not receive the OTP within two minutes, check that you entered the correct number and try again.
No. tkgm allows one account per person and one account per mobile number. Creating multiple accounts to claim bonuses more than once is a violation of the Terms and Conditions and will result in all accounts being suspended and any winnings being voided. If you have accidentally created a duplicate account, contact support immediately to have it resolved without penalty.
Account detail changes — including mobile number updates — must be done through the tkgm support team for security reasons. Contact support via live chat or email at
[email protected] with your account details and the change you need. The team will verify your identity and process the update within 24 hours.
You must be at least 18 years old to register and play on tkgm. This is a strict requirement and is not negotiable. tkgm takes responsible gaming seriously and has age verification measures in place. If we have reason to believe an account holder is under 18, the account will be suspended immediately and any funds returned. See our
Responsible Gaming page for more
information.
If you want to close your account, contact the tkgm support team via live chat or email. Before closing, make sure you have withdrawn any remaining balance — funds in a closed account cannot be recovered after 30 days. If you are closing your account due to gambling concerns, please visit our
Responsible Gaming page first. We offer self-exclusion and deposit limit tools that may help without requiring full account closure.
tkgm supports bKash, Nagad, and Rocket — the three most widely used mobile financial services in Bangladesh. All three methods are available for both deposits and withdrawals. There are no bank transfer or card payment options at this time, but the mobile wallet options cover the vast majority of players in Bangladesh without any issues.
The minimum deposit on tkgm is ৳100. There is no maximum deposit limit for standard accounts. Deposits are credited to your tkgm wallet instantly — as soon as the bKash, Nagad, or Rocket transaction is confirmed, your balance updates in real time. You do not need to wait or refresh the page.
Withdrawals to bKash, Nagad, and Rocket are processed within minutes during normal operating hours. In rare cases — such as high-volume periods or system maintenance — processing may take up to one hour. tkgm does not hold withdrawals for days or require manual approval for standard amounts. If your withdrawal has not arrived after two hours, contact support with your transaction reference number.
No. tkgm does not impose a minimum withdrawal threshold. Whether you want to withdraw ৳50 or ৳50,000, the process is the same. This is intentional — we do not want your winnings locked behind arbitrary minimums. Withdraw whenever you want, in whatever amount you have available in your wallet.
tkgm does not charge any fees on deposits or withdrawals. The amount you deposit is the amount credited to your wallet. The amount you request to withdraw is the amount sent to your mobile wallet. Note that your mobile financial service provider (bKash, Nagad, or Rocket) may apply their own standard transaction fees — those are outside tkgm's control.
First, check that the transaction was completed successfully on your bKash, Nagad, or Rocket app — look for a confirmation message or receipt. If the transaction shows as successful on your mobile wallet but has not appeared in your tkgm wallet after 10 minutes, contact support via live chat with your transaction ID and the amount. The team will locate the payment and credit it manually if needed. This situation is rare but resolved quickly when it does occur.
For security reasons, withdrawals are processed to the mobile wallet number registered on your tkgm account. If you need to change your registered withdrawal number, contact support before requesting a withdrawal. Attempting to withdraw to an unregistered number without prior approval may result in a delay or temporary hold on your withdrawal request.
Your complete deposit and withdrawal history is available in your
tkgm wallet. The transaction log shows the date, amount, method, and status of every payment. You can filter by date range or transaction type. This record is useful for tracking your spending and for any disputes that may arise.
No download is required. All tkgm games run directly in your mobile browser — Chrome, Samsung Internet, or Safari on iOS. Just log in, go to the game page, and tap to play. If you prefer a dedicated app experience, the tkgm app is available and takes under 5MB of storage. Visit the
app page to download it.
Yes. Every tkgm game uses a certified random number generator (RNG) that is independently audited on a regular basis. The RTP figures published on each game page are real, verified numbers — not marketing estimates. The outcome of every round is genuinely random and cannot be influenced by the platform or the player. tkgm publishes its audit certificates on request.
Most tkgm games start from ৳10 per round. Pappu has the lowest entry point, making it ideal for players who want to stretch a small bankroll over a longer session. Dragon Fishing 2 and Demon Hunter support higher bet ranges for players targeting bigger multipliers. The exact bet range for each game is displayed on the game screen before you start.
Yes. tkgm offers a demo mode for most games so you can learn the mechanics before committing real money. Demo mode uses virtual credits and does not require a deposit. To play for real money and withdraw winnings, you will need to register and make a minimum deposit of ৳100. Demo mode is available to both registered and unregistered visitors.
If a game disconnects or freezes mid-round, tkgm's system automatically records the round state. When you reconnect and reload the game, the round will either resume from where it left off or the result will be settled based on the server-side record. If a technical error caused an incorrect deduction, contact support with the time and game name — tkgm has a clear refund policy for verified technical losses.
Caishen Wins currently has the highest RTP at 97.8%, followed by Dragon Fishing 2 at 97.5%. If maximising long-term return is your priority, Caishen Wins is the best choice. For players who prefer higher volatility and bigger single-round payouts, Dragon Fishing 2 or Demon Hunter are strong alternatives. Full RTP and volatility details for all games are listed on the
game page.
New players receive a deposit bonus on their first top-up. The bonus is applied automatically when you make your first deposit — no promo code required. The bonus is valid on all six games in the tkgm library, not just selected titles. The exact bonus percentage and maximum amount are displayed on the registration and deposit pages and may vary based on current promotions.
tkgm keeps bonus terms straightforward. Any wagering requirements attached to a bonus are clearly stated at the time the bonus is offered — there are no hidden conditions buried in fine print. If a bonus has a wagering requirement, it will be displayed in your wallet alongside the bonus balance so you always know exactly how much you need to play through before withdrawing.
Yes. tkgm runs cashback promotions for active players. Cashback is calculated on your total game activity across all titles — not just selected games. The cashback percentage and qualifying period vary by promotion. Check your wallet and the promotions section of your account for current cashback offers. Cashback is credited directly to your wallet and can be withdrawn or used to play.
Bonuses are usually applied within a few seconds of your deposit being confirmed. If your welcome bonus has not appeared after five minutes, first check that your deposit met the minimum qualifying amount. If it did and the bonus is still missing, contact support via live chat with your deposit receipt. The team will verify your eligibility and apply the bonus manually if needed.
Bonus funds are separate from your real money balance in your wallet. Bonus funds must meet any applicable wagering requirements before they can be converted to withdrawable cash. Once the wagering requirement is met, the bonus converts to real money and can be withdrawn normally. Your wallet clearly shows your real money balance and bonus balance separately so there is no confusion.
Security & Responsible Gaming
tkgm uses SSL encryption on all pages and transactions. Your personal data is stored securely and is never sold to third parties. Account access is protected by OTP-based login verification. For additional security, we recommend using a unique password for your tkgm account and not sharing your login details with anyone. See our
Privacy Policy for full details on how your data is handled.
tkgm provides deposit limits, session time reminders, and self-exclusion options for players who want to manage their gaming activity. These tools are available in your account settings and can be activated at any time. If you feel your gaming is becoming a problem, visit our
Responsible Gaming page for guidance and support resources. Self-exclusion requests are processed immediately and cannot be reversed for the duration of the exclusion period.
If you suspect unauthorised access to your tkgm account, contact support immediately via live chat. The team can temporarily lock your account while the situation is investigated. Change your password as soon as possible and check your transaction history for any unauthorised activity. tkgm takes account security seriously and will work with you to resolve any breach quickly.
Still Have Questions?
The FAQ above covers the most common questions from tkgm players in Bangladesh. If your question is not answered here, the tkgm support team is available 24 hours a day, 7 days a week via live chat and email at [email protected]. Most queries are resolved within minutes during live chat. Email responses are sent within 4 hours.
tkgm was built specifically for players in Bangladesh who are tired of platforms that make everything complicated — slow withdrawals, confusing bonus terms, games that lag on mobile, and support teams that take days to respond. Every policy and process at tkgm is designed to be transparent, fast, and fair. The FAQ on this page reflects that commitment: straight answers, no jargon, no runaround.
Whether you are a first-time player trying to figure out how to make your first bKash deposit, or an experienced player with a question about a specific game mechanic or bonus condition, this FAQ is updated regularly to reflect the most current tkgm policies and features. Bookmark this page and check back whenever you have a question — chances are the answer is already here.
For legal and policy details, visit the Terms and Conditions and Privacy Policy pages. For responsible gaming support, visit the Responsible Gaming page. For a full overview of the tkgm platform, visit the About Us page.