TKGM Terms and Conditions – Rules Every Player Must Know

01 Acceptance of Terms

By accessing, registering on, or using the tkgm platform in any capacity, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms apply to all users of the tkgm website, mobile application, and any related services provided by tkgm.

These terms should be read alongside the tkgm Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and tkgm. If there is any conflict between these documents, these Terms and Conditions take precedence unless otherwise stated.

tkgm reserves the right to update or modify these terms at any time. When changes are made, the updated version will be published on this page with a revised effective date. It is your responsibility to check this page periodically. Continued use of tkgm after changes are published constitutes acceptance of the revised terms.

02 Eligibility and Registration

To register and use the tkgm platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming activities under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be acting on behalf of another person or entity when registering or using the platform.
• You must not be a current employee, contractor, or close family member of a tkgm employee.

By completing the registration process, you confirm that all information you have provided is accurate, complete, and up to date. tkgm reserves the right to request verification documents at any time to confirm your identity and eligibility. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

03 Account Rules

Each person is permitted to hold only one tkgm account. Creating multiple accounts — whether under the same name, different names, or using different contact details — is strictly prohibited. If multiple accounts are detected, all accounts will be closed and any balances may be forfeited.

• You are solely responsible for all activity that occurs under your tkgm account.
• You must keep your login credentials confidential and must not share them with any other person.
• You must notify tkgm support immediately if you suspect that your account has been accessed without your authorisation.
• Your account is personal to you and may not be transferred, sold, or assigned to any other person.
• tkgm accounts that have been inactive for 12 consecutive months may be subject to a monthly inactivity fee as notified at the time.
• You must keep your contact information, including your phone number and email address, current and accurate at all times.

tkgm reserves the right to carry out identity verification checks at any point during the account lifecycle. This includes at registration, before processing withdrawals, and when unusual account activity is detected. Cooperation with these checks is a condition of continued account access.

04 Deposits and Payments

tkgm accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳10. There is no maximum deposit limit imposed by tkgm, though your mobile banking provider may apply their own transaction limits.

• Deposits are credited to your tkgm wallet instantly upon confirmation from your payment provider.
• All funds deposited must come from a payment account that belongs to you. Third-party deposits are not permitted.
• tkgm does not charge fees on deposits, but your mobile banking provider may apply their own transaction charges.
• Deposits made in error cannot be reversed once credited to your tkgm wallet. Contact support immediately if you believe an error has occurred.
• tkgm reserves the right to request proof of payment method ownership before processing any withdrawal linked to a deposit.

05 Withdrawals

tkgm is committed to processing withdrawals promptly. Most withdrawal requests are completed within one hour of submission. Withdrawals are paid to the same mobile banking account used for the most recent deposit, unless otherwise verified by the tkgm payments team.

• The minimum withdrawal amount is ৳50.
• Withdrawals can only be made to a payment account registered in your own name.
• tkgm may request identity verification documents before processing a withdrawal, particularly for first-time withdrawals or large amounts.
• Bonus funds are subject to wagering requirements before they can be withdrawn. See Section 6 for full details.
• tkgm reserves the right to delay a withdrawal for up to 72 hours if additional verification is required due to security or compliance reasons.
• Withdrawals will not be processed to third-party accounts under any circumstances.
• In cases of suspected fraud or money laundering, tkgm may freeze withdrawal access pending investigation. This is a legal obligation and not a discretionary decision.

If your withdrawal has not arrived within the stated timeframe, please contact tkgm support via live chat. Our team will investigate and resolve the issue as quickly as possible.

06 Bonuses and Promotions

tkgm offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to the specific terms communicated at the time of the offer, in addition to the general bonus rules set out here.

• All bonuses are subject to wagering requirements. The specific wagering requirement for each bonus will be stated in the offer details.
• Bonuses can only be claimed once per player, per household, and per device unless the offer explicitly states otherwise.
• Creating multiple accounts to claim bonuses more than once is considered fraud and will result in permanent account closure.
• tkgm reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice.
• Bonus funds must be used within the validity period stated in the offer. Expired bonus funds will be removed from your account automatically.
• tkgm reserves the right to reclaim bonus funds if it determines that the bonus was claimed in violation of these terms.
• Certain games may contribute differently to wagering requirements. This will be specified in the individual bonus terms.

07 Game Rules and Fair Play

All games available on the tkgm platform — including Dragon Fishing 2, Mega Fishing, Cannon Fishing, Demon Hunter, Caishen Wins, Pappu, and all other titles — operate using certified Random Number Generator (RNG) technology that has been independently audited for fairness.

• Game outcomes are determined entirely by the certified RNG system and cannot be influenced by tkgm or any player.
• Each game has its own specific rules which are displayed within the game interface. It is your responsibility to read and understand these rules before playing.
• In the event of a technical malfunction during a game round, the round will be voided and any stake placed will be returned to your wallet.
• tkgm's decision on the outcome of any disputed game round is final, subject to the formal complaints process outlined in Section 15.
• Using automated software, bots, scripts, or any other tool to play games on tkgm is strictly prohibited.
• Exploiting software bugs or glitches to gain an advantage is prohibited. Any winnings obtained through exploitation of a known or unknown bug will be voided.

tkgm regularly reviews game performance data to identify unusual patterns that may indicate unfair play. Players found to be engaging in any form of game manipulation will have their accounts permanently closed and all funds forfeited.

08 Prohibited Conduct

The following activities are strictly prohibited on the tkgm platform. Engaging in any of these activities will result in immediate account suspension, permanent closure, and potential legal action:

• Registering more than one account on the tkgm platform.
• Providing false, misleading, or incomplete information during registration or verification.
• Using the platform for any form of money laundering or financial crime.
• Attempting to hack, reverse-engineer, or otherwise interfere with the tkgm platform or its underlying systems.
• Using automated tools, bots, or scripts to interact with the platform in any way.
• Colluding with other players to gain an unfair advantage in any game.
• Harassing, threatening, or abusing tkgm staff or other players through any communication channel.
• Attempting to claim bonuses or promotions in a manner that violates the stated terms of those offers.
• Sharing your account credentials with any other person or allowing any other person to use your account.
• Using the platform if you are a self-excluded player or if your account has been suspended for any reason.

09 Responsible Gaming

tkgm is committed to promoting responsible gaming and providing tools that help players stay in control of their activity on the platform. We believe that gaming should always be a form of entertainment, and we take our responsibility to player wellbeing seriously.

• All tkgm accounts have access to deposit limit tools, which allow you to set daily, weekly, or monthly deposit caps.
• Session time reminders can be configured to alert you after a set period of continuous play.
• Self-exclusion is available for periods ranging from 30 days to permanent exclusion. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
• If you request self-exclusion, tkgm will take reasonable steps to prevent you from opening a new account during the exclusion period.
• Players who are self-excluded will not receive any marketing communications from tkgm during the exclusion period.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for detailed information and support resources. Our support team is also available 24/7 to assist with any responsible gaming concerns.

10 Privacy and Data

tkgm collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering with tkgm, you consent to the collection and processing of your personal data as described in that policy.

• tkgm collects personal information including your name, phone number, date of birth, and payment details for the purpose of operating your account and complying with legal obligations.
• Your data will not be sold to third parties. It may be shared with payment processors, identity verification services, and regulatory bodies where required by law.
• tkgm uses industry-standard encryption to protect your personal data during transmission and storage.
• You have the right to request access to the personal data tkgm holds about you. Contact support to make a data access request.
• You have the right to request correction of inaccurate personal data held by tkgm.

11 Intellectual Property

All content on the tkgm platform — including but not limited to the tkgm logo, website design, game interfaces, graphics, text, and software — is the intellectual property of tkgm or its licensors and is protected by applicable copyright and trademark laws.

• You may not copy, reproduce, distribute, or create derivative works from any tkgm content without prior written permission.
• The tkgm name and logo may not be used in any context without explicit written authorisation from tkgm.
• Game content is licensed to tkgm by third-party game providers and is subject to those providers' intellectual property rights in addition to tkgm's own.

Any unauthorised use of tkgm intellectual property may result in legal action. If you believe that content on the tkgm platform infringes your intellectual property rights, please contact us at [email protected] with full details of your claim.

12 Limitation of Liability

To the fullest extent permitted by applicable law, tkgm's liability to you in connection with your use of the platform is limited as follows:

• tkgm is not liable for any loss of profits, loss of data, or indirect or consequential losses arising from your use of the platform.
• tkgm is not liable for losses resulting from platform downtime, technical failures, or interruptions to service that are outside of tkgm's reasonable control.
• tkgm is not liable for losses resulting from your failure to keep your account credentials secure.
• tkgm is not liable for the actions of third-party payment providers, including delays or failures in processing deposits or withdrawals.
• In all cases where tkgm is found to be liable, the maximum liability is limited to the amount deposited by you in the 30 days preceding the event giving rise to the claim.

Nothing in these terms limits tkgm's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law.

13 Account Suspension and Closure

tkgm reserves the right to suspend or permanently close any account at any time, with or without prior notice, in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete identity verification within a reasonable timeframe.
• Provision of false or misleading information at any point.
• Behaviour that is abusive, threatening, or harmful toward tkgm staff or other players.
• Detection of multiple accounts linked to the same individual.
• At the player's own request, including self-exclusion requests.

Where an account is closed due to a violation of these terms, any balance remaining in the account may be forfeited. Where an account is closed for reasons unrelated to a violation — such as at the player's own request — any remaining balance will be returned to the player's verified payment method after standard verification checks.

If you believe your account has been suspended in error, please contact tkgm support immediately. We will review the situation and respond within 48 hours.

14 Changes to These Terms

tkgm may update these Terms and Conditions at any time. When we make changes, we will update the effective date shown at the top of this page. For significant changes, we may also notify registered players via email or in-platform notification.

• It is your responsibility to review these terms periodically to stay informed of any updates.
• Continued use of the tkgm platform after changes are published constitutes your acceptance of the revised terms.
• If you do not agree with any changes to these terms, you must stop using the platform and contact support to close your account.

tkgm will always maintain an accessible, up-to-date version of these terms on this page. If you have questions about any changes, please contact our support team.

15 Contact and Support

If you have any questions about these Terms and Conditions, or if you wish to raise a complaint or dispute, please contact the tkgm support team through the following channels:

• Live Chat: Available 24/7 directly through the tkgm platform. Average response time under 3 minutes.
• Email: [email protected] — for formal complaints and account-related queries requiring written records.

For formal complaints, please provide your account username, a clear description of the issue, and any relevant transaction IDs or dates. tkgm will acknowledge all formal complaints within 24 hours and aim to resolve them within 5 business days.

If you are not satisfied with the resolution provided by tkgm's support team, you may escalate your complaint through the formal dispute resolution process described in your account documentation. tkgm is committed to resolving all disputes fairly and transparently.